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We are committed to maintaining the security, confidentiality and privacy of your
personal information. This Privacy Policy documents our on-going commitment to you
and has been developed in compliance with relevant privacy legislation.
This Policy addresses personal information ABOUT US identifiable individuals and
does not apply to information collected, used or disclosed with respect to corporate
or commercial entities.
This Policy does not impose any limits on our collection, use or disclosure of the
following information:
- Your business contact information.
- Certain publicly available information.
Kermode Business Services Inc. (“CoastalViews”) is accountable and responsible for
personal information under its control. CoastalViews has designated a Privacy Officer
to ensure compliance with this Policy by CoastalViews .
When collecting personal information from you, CoastalViews will explain the purpose
of the collection and will answer your questions ABOUT US the collection.
Most of your personal information will be collected directly from you through the
surveys and other documents you complete and through discussions with our representatives.
Some of your information may be collected from other sources such as third-party
recruitment firms.
We disclose aggregate survey responses to our customers; however, we do not disclose
personally identifiable information ABOUT US you to our customers without your prior
written consent (unless we are required or authorized to do so by law).
Your personal information and survey responses may be disclosed to our affiliates,
legal advisors, service providers, regulatory and governing bodies (such as colleges
of physicians and surgeons), government departments and agencies, and other third
parties for the purposes described below.
CoastalViews and its representatives may collect, use and disclose your personal
information for the following purposes:
- Authenticating your identity and confirming your credentials.
- Determining your eligibility to participate in surveys.
- Contacting you to participate in surveys.
- Clarifying your responses to surveys.
- Determining your eligibility for prizes.
- Providing and administering requested products and services to you.
- Protecting CoastalViews, yourself and others from fraud and error.
- Managing or transferring CoastalViews’ assets or liabilities, for
example in the case of an acquisition or merger, the provision of security for a
credit facility or the change of a supplier.
- Complying with legal requirements and acting pursuant to legal authorizations.
If we want to use your personal information for a new purpose, we will obtain your
consent to do so unless the use is authorized or required by law.
We will obtain your consent to collect, use or disclose personal information except
where we are authorized or required by law to do so without consent. For example,
we may collect, use or disclose personal information without your knowledge or consent
where:
- The information is publicly available, as defined by statute or
regulation.
- We are obtaining legal advice.
- We reasonably expect that obtaining consent would compromise an
investigation or proceeding.
Other exceptions may apply.
Your consent can be express, implied or given through an authorized representative
such as a lawyer, agent or broker. It can also be given verbally, in writing, electronically,
through inaction (e.g. if we notify you that we want to collect, use or disclose
your personal information for various purposes and you do not object) or otherwise.
You may withdraw consent at any time (subject to legal, contractual and other restrictions)
if you give reasonable notice to us. After we have received such notice, we will
inform you of the likely consequences of withdrawing consent, which may include
our inability to provide certain services to you or to continue our relationship
with you.
We will not collect personal information indiscriminately and will limit our collection
of your personal information to what is reasonably necessary to provide a product
or service either directly or indirectly and which is reasonably necessary for the
purposes which you consented to. We may also collect information as authorized by
law.
We will only use and disclose your personal information for the purposes to which
you have consented unless otherwise authorized or required by law.
We will keep personal information used to make a decision affecting you for at least
one year after using it to make the decision.
We will destroy, erase or make anonymous documents or other records containing personal
information as soon as it is reasonable to assume that: (a) the original purpose
is no longer being served by retention of the information, and (b) retention is
no longer necessary for legal or business purposes.
We will take due care when destroying personal information to prevent unauthorized
access to the information.
CoastalViews will make a reasonable effort to ensure that personal information it
is using or disclosing is accurate and complete. In most cases, we will rely on
you to ensure that certain information, such as your street address, e-mail address
or telephone number, is current, complete and accurate.
If you demonstrate the inaccuracy or incompleteness of personal information, CoastalViews
will amend the information as required. If appropriate, we will send the amended
information to third parties to whom the information has been disclosed.
When a challenge regarding the accuracy of personal information is not resolved
to your satisfaction, CoastalViews will annotate the personal information under
its control with a note that a correction was requested but not made.
CoastalViews protects the personal information in its custody or control by making
reasonable security arrangements to prevent unauthorized access, collection, use,
disclosure, copying, modification, disposal or similar risks.
CoastalViews will take reasonable steps, through contractual or other reasonable
means, to ensure that a comparable level of personal information protection is implemented
by its suppliers and agents who assist in providing products and services to you.
Some specific safeguards include:
- Physical measures such as locked filing cabinets.
- Organizational measures such as restricting access to files and
databases as appropriate.
- Electronic measures such as encryption, passwords and firewalls.
We will take reasonable steps, through contractual or other reasonable means, to
ensure that a comparable level of personal information protection is implemented
by the suppliers and others whom we ask to assist in providing services to you and
us.
Note that confidentiality and security are not assured when information is transmitted
through e-mail or wireless communication.
You have a right to access your personal information held by us.
Upon written request and authentication of identity, we will provide you with your
other personal information under its control, information ABOUT US the ways in which
that information is being used and a description of the individuals and organizations
to whom such information has been disclosed.
We will make personal information available within 30 days or provide written notice
where additional time is required to fulfill the request.
In some situations, we may not be able to provide access to certain personal information.
This may be the case where, for example, disclosure would reveal personal information
ABOUT US another individual, the personal information is protected by solicitor/client
privilege, the information was collected for the purpose of an investigation or
where disclosure of the information would reveal confidential commercial information
that, if disclosed, could harm our competitive position. We may also be prevented
by law from providing access to certain personal information.
Where an access request is refused in whole or in part, CoastalViews will notify
you in writing, giving the reason for refusal and outlining further steps which
are available to you.
Upon your request, we will provide information regarding our complaint procedures.
Any inquiries, complaints or questions regarding this policy or our compliance with
privacy legislation should be directed in writing to our privacy officer as follows:
Name: Howard Glase
Phone: 604-633-1927
Facsimile: 604-633-1921
E-mail: info@CoastalViews.ca
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